Privacy policy

HIPAA NOTICE OF PRIVACY PRACTICES
Effective Date: 4/21/25
Updated: 6/6/25

Optima Healing and Recovery
1389 Galleria Drive, Suite #110, Henderson, NV 89014
Phone: 702-329-3370
Email: info@optimahealing.com

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Optima Healing and Recovery (“Optima,” “we,” “our,” or “us”) is committed to protecting the privacy of your health information. This Notice explains how we use and disclose your protected health information (PHI), your rights regarding that information, and our obligations under federal and state laws.

We are required by law to:

  • Maintain the privacy and security of your PHI

  • Provide you with this Notice of our legal duties and privacy practices

  • Notify you if a breach occurs that may have compromised the privacy or security of your information

  • Follow the terms of this Notice

HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION

1. For Treatment:
We may use or disclose your PHI to provide you with mental health, psychiatric, or substance use treatment. This includes communication between our clinicians, therapists, or care coordinators and any third-party providers involved in your care (e.g., primary care physicians, psychiatrists, or labs).

2. For Payment:
We may use or disclose your PHI to bill and collect payment for services you receive from Optima. For example, we may give information to your insurance provider for billing purposes or to determine eligibility for benefits.

3. For Health Care Operations:
We may use or disclose your PHI for internal operations such as quality improvement, staff evaluations, or business management. This helps us ensure you receive high-quality care.

4. With Your Authorization:
Any other use or disclosure of your PHI not listed here will only be made with your written authorization. You may revoke your authorization at any time.

5. Appointment Reminders and Treatment Alternatives:
We may contact you to remind you of upcoming appointments or to inform you of treatment options or health-related services that may benefit you.

6. Business Associates:
We may share your PHI with third-party service providers (“business associates”) who help us provide services. These business associates are legally required to safeguard your information.

7. Fundraising:
We may contact you for limited fundraising purposes (e.g., name and treatment dates). You have the right to opt out of such communications.

SPECIAL SITUATIONS WHERE DISCLOSURE MAY BE REQUIRED

We may disclose your PHI without your written authorization in the following circumstances, as permitted or required by law:

  • Public health reporting (e.g., disease control, FDA recalls, abuse or neglect)

  • Legal proceedings (e.g., court orders, subpoenas)

  • Law enforcement (e.g., identifying suspects, reporting crimes)

  • Health oversight activities (e.g., audits, inspections by government agencies)

  • National security and protective services

  • To prevent serious threats to health or safety

  • Workers’ compensation claims

  • Coroners, medical examiners, and funeral directors

YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION

You have the right to:

  • Access your records: You may request a copy of your PHI, including in electronic form.

  • Request amendments: You may ask us to correct your records if you believe they are incomplete or inaccurate.

  • Request restrictions: You may request limits on how we use or share your PHI. We are not required to agree to all requests, but we will comply when legally required (e.g., fully paid services).

  • Request confidential communications: You can request that we contact you at a specific address, phone number, or method.

  • Receive an accounting of disclosures: You can ask for a list of certain disclosures made without your authorization.

  • Receive a copy of this Notice: You may request a paper or electronic copy at any time.

To exercise any of these rights, please contact us at info@optimahealing.com or call 1-877-883-HEAL.

CHANGES TO THIS NOTICE

We reserve the right to revise this Notice. Revisions will apply to all PHI we maintain. We will post an updated version on our website and offer it at your next visit. The “Effective Date” at the top indicates when the current version took effect.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not face retaliation for filing a complaint.

To file a complaint with us, contact:
Optima Healing and Recovery
Phone: 702-329-3370
Email: info@optimahealing.com

Messaging Privacy Policy 

Effective Date: 4/21/25

Optima Healing and Recovery (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Optima Healing and Recovery collects and uses information about you when you opt-in to receive SMS messages from us.  

Information We Collect

When you opt-in to receive SMS messages, we collect: 

·         Your phone number 

·         Consent to send SMS messages 

·         Your email address  

·         Your basic contact information  

·         Your messaging history  

How We Collect Your Information 

We may collect your information directly from you, such as when you complete a form or contact us or automatically, such as when you interact with our website. 

How We Use Your Information 

We use your information to: 

·         Send you the SMS messages you’ve opted in to receive 

·         Provide Scheduling updates, or other relevant content based on your preferences 

·         Choices and Controls 

·         To operate our business  

 

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. You can review our Terms for additional information about the opt-out process. 

To Whom We Disclose Your Information 

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims;

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. 

Protection of Information 

We take steps to protect your information against unauthorized use or disclosure.  

Updates 

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices. 

How to Contact Us  

You may contact us directly at 702-329-3370.